Effective April 1, 2006, the LCBO launched its new Accounts Payable Customer Service form. This form deals with payment discrepancies only. All other queries, should be directed to the appropriate LCBO department / division by referring to the Who to Contact page of the Accounts Payable section of this website.

Our goal is to allow our suppliers/vendors and agents to be self-reliant in obtaining information and answers to their questions, anytime of the day.

Please review the following questions to help you determine whether you need to complete an Accounts Payable Customer Service form.

Want to register for iSupplier?

• Visit the iSupplier section found under the Accounts Payable section
• Complete the application
• Review the terms and conditions
• Fax the completed form to (416) 365-5766
• Allow 2 to 4 weeks for processing

Need a copy of a Certificate of Analysis (lab fee)?

• Click here for the appropriate Quality Assurance contact.

Need a copy of a non compliant charge (CA) invoice?

• Click here for the appropriate Quality Assurance contact.

Need a copy of a Limited Time Offer (LTO) invoice or Price Adjustment (PA) invoice?

• Click here for our Pricing Administration department contact.

Need a copy of a FOOD & DRINK Magazine invoice?

• Click here to access the FOOD & DRINK Magazine link with the appropriate contact information.

Need an explanation of the promotional fee deduction?

• $250 Promo fee (PF) deduction: no invoices are issued for this fee. Accounts Payable will enter the deduction with a description of the promotional turn it relates to. If you require further information, please contact the appropriate Business Unit (Wines, Spirits, BRTD, VINTAGES).

Need a copy of a Sales and Marketing promotional invoice?

• Complete the Accounts Payable Customer Service Form and Accounts Payable will provide the copy.

• Details about the contents of the invoice should be forwarded to the appropriate Business Unit (Wines, Spirits, BRTD, VINTAGES).

Want to find out your payment status?

• Click here for more information on iSupplier.

If you still have questions, please fill out the Accounts Payable Customer Service Form and fax it to 416-365-5766. Please ensure the required information section is completed in full. Completed forms will be responded to within 24 hours.