1. What is iSupplier?

iSupplier is a secure, password protected online portal that offers instant access to your Purchase Orders, Invoices and Payment information.

For more detail, download the iSupplier Powerpoint presentation.

2. When can I expect payment?

Canadian dollars to foreign destinations and foreign currency payments are processed every two weeks (product and non product invoices). Canadian dollars to Canadian destinations are processed every week (product and non product invoices).

3. My invoice for product states payment terms of 30 days. 
    However, the LCBO is reimbursing me after 50 days. Why?

The Accounts Payable department does not use commercial invoices for product. The payment term becomes effective once the product is received in our warehouses and not from the date of the invoice.

4. Why is there a discrepancy with my payment terms?

Payment terms are established when the purchase order is processed. These terms are determined by the respective Business Units (Wines, Spirits, BRTD, VINTAGES). Please consult with the appropriate Business Unit to discuss your purchase order.

5. Why have amounts been deducted from my payment?

Please see the Who to Contact section for detailed information.