Quality Assurance - General Inquiries
George Soleas, Vice President, Quality
Assurance
George received his B.Sc. in
chemistry/biochemistry from McMaster
University and his M.Sc. and Ph.D. in clinical
biochemistry from the University of Toronto.
He has extensive training in enology from the
University of California, Davis, spent 11
years with a major Canadian winery as Manager
of R&D and Quality Control, and is Chair
of the Technical and Scientific Committee of
the Canadian Wine Institute. He joined the
LCBO in 1997 and chairs the National Quality
Assurance Committee of the Canadian
Association of Liquor Jurisdictions (CALJ).
Tel: (416) 864-6723 • E-mail: george.soleas@lcbo.com
Stephen Cater, Manager, Laboratory
Stephen holds a B.Sc. and MSc. in chemistry from Brock University and a Ph. D.
in organic chemistry from the University of Guelph. He spent 15 years at Calgon
Carbon Canada as Laboratory and Research Manager before joining the LCBO in
2002. Stephen is responsible for the management of the laboratory including the
day-to-day operations and research projects.
Tel: (416) 864-6725 • E-mail: stephen.cater@lcbo.com
Leonard Franssen, Manager, Quality Services
Leonard has held several positions within the LCBO since joining the company in
1981; including Customer Service Representative, Product Consultant and Manager of Quality Services. Leonard actively participates as a technical
advisor on various industry committees, most notably the Vintners Quality
Alliance of Ontario (VQAO) Standards Development Committee and National Wine
Standards Committee. He has over 20 years experience participating on taste
panels performing sensory evaluations on a variety of beverage alcohol products
and is the one of the LCBO's leading authorities on packaging, labelling and
quality control practices.
Tel: (416) 864-6732 • E-mail: leonard.franssen@lcbo.com
Carol Drummond, Quality Officer
Carol holds a B.Sc. in Chemistry from the University of Toronto and the Certified
Quality Engineer designation of the American Society for Quality. Before joining
the LCBO in 2000, she worked as an analytical and quality chemist for over
twenty years. Having worked at a major Canadian brewer for fifteen of those
twenty years, she is knowledgeable about the analysis requirements of the
brewing industry. Carol is responsible for the maintenance of our quality
management system to meet ISO 9001 and ISO 17025 requirements.
Tel: (416) 864-6726 • E-mail: carol.drummond@lcbo.com
Shelia Acorn, Administrative Assistant
Tel: (416) 864-6724 • E-mail: sheila.acorn@lcbo.com
Michael Nachuk, Supervisor, Quality Services Logistics
Since joining the company in 1986, Michael has held several positions within the LCBO; including Customer Service Representative, Product Consultant, Store Order Services Specialist and, most recently, Quality Services Logistics Supervisor. Michael has completed a certificate on Business Accounting and Finance at Sheridan College and a certificate in Business Analysis from Ryerson University. He continues to pursue his academic goals and is currently enrolled in a business degree program at Ryerson. In addition, Michael has accumulated over 11 years of industry related experience by participating on taste panels and performing sensory evaluations on a variety of beverage alcohol products.
Tel: (416) 864-6733 • E-mail: Michael.nachuck@lcbo.com

